Broder Bros. Co., the Trevose, Pennsylvania-based apparel supplier, has launched a new four-part assurance program-the Performance Pledge. The Pledge focuses on critical aspects of a Broder customer’s business and guarantees performance at the highest level-or the customer will be compensated.
The Performance Pledge consists of four key elements designed to meet or exceed customer expectations:
- The Inventory Pledge guarantees Broder will be in stock on the most popular styles in best selling colors.
- The Order Accuracy Pledge guarantees Broder will provide flawless picking, packing and shipping.
- The Pricing Pledge guarantees Broder will match any advertised or broadcast price on any style in-stock at its competitor in a customer’s delivery area.
- The Quality and Social Responsibility Pledge guarantees Broder will meet or exceed standards of quality, social responsibility and regulatory compliance. As the founding member of the industry’s Quality Certification Alliance (QCA), Broder is the only wholesaler of imprintable activewear in the group.
“We know that performing at the highest level on an everyday basis is imperative to our customers’ success,” said Steve Valeri, vice president of marketing, Broder Bros. Co. “The Performance Pledge is a commitment to our customers to be in-stock on the styles that drive their business, to ship their orders accurately and on-time, to match any competitors’ advertised price and to ensure the products we offer meet or exceed standards of quality, social responsibility and regulatory compliance. We don’t expect to fall short on any of these pledges, but if we do, we’ll back it up in the form of a discount coupon or credit to the customer’s account. No other apparel distributors are making this kind of formal commitment to their customers.”
For more information about the Performance Pledge and how it can positively impact customers’ experiences, visit www.AlphaShirt.com/pledge, www.BroderBros.com/pledge or www.NESClothing.com/pledge.
For more information about Broder Bros., visit www.BroderBros.com.
