Chocolate Inn/Taylor & Grant, Freeport, N.Y., announced the promotion of Jaclyn Claude to the position of assistant customer service manager, and Laurie Serwitz to the position of service resolution and billing manager.
Claude will be responsible for training all new customer service team members, as well as working directly with production to ensure complete customer satisfaction is met on all orders.
“I’m looking forward to my new roles within the department,” Claude said. “Growing with this company has been a pleasure, and I can’t wait to see where the future takes me within Chocolate Inn/Taylor & Grant.”
Serwitz’s new position will give her the ability to work with the staff to resolve any service queries and ensure that clients receive the information they need on a timely basis, as well as manage the billing department in all aspects.
“It is a pleasure to be able to assist our staff to resolve any and all inquiries that may arise,” Serwitz said. “We strive to continue to provide excellent service for our customers.”
“Both Laurie and Jaclyn have the same eye towards customer satisfaction that we instill in all team members,” said David Miller, president of Chocolate Inn/Taylor & Grant. “Their promotions will continue to ensure and propagate that our credo of customer first and satisfaction as our utmost [priority] is adhered”
For more information on Chocolate Inn/Taylor & Grant, visit www.chocolateinn.com.
