Promotional products supplier Bullet, based in Hialeah, Fla., announced the implementation of several operational enhancements designed to generate continuous improvements throughout the organization. This initiative strengthens the company’s commitment to providing its customers with exceptional service, reliability and quality at industry-leading prices.
Susan Huthmaker, recent hire and vice president of manufacturing, has led the implementation of a balanced scorecard philosophy in which safety, quality, cost and service metrics are equally considered and addressed by management on a regular basis. These scorecards allow customers to rest assured their orders will be processed with the utmost attention to detail, arriving both accurately and in a timely manner.
Further improvements include new inventory control systems and materials handling processes. These advances create cost savings to keep prices low and allow quick reaction to changing inventory levels by more accurately tracking items throughout the production process, from initial receipt in inventory to handoff of completed orders for shipment. These improvements result in deeper inventory on popular products and fewer delays for customers once an order is placed.
Complementing Bullet’s inventory management, enhanced product inspection policies ensure customer satisfaction through a much more rigorous auditing process. A root cause system identifies areas that are off-target to create and implement action plans for improvement, resulting in error-free customer orders.
“By excelling operationally, we are continually striving to advance our company to the next level and providing customers with the confidence that we will fulfill their orders without compromise,” Huthmaker said.
For more information, visit www.bulletline.com.
