Last week, Under Armour announced that its founder and CEO Kevin Plank is stepping down from the position. Plank’s position will be filled by current chief operating…
Read MoreAuthor: Brendan Menapace
The Golden Rule(s): 4 Keys to Five-Star Customer Service
We talked to Jeff Bourland, owner of Proforma Southwest, to find out what works when it comes to managing sometimes demanding customers, turning challenges into successful sales, and customer service do’s and don’ts. Bourland has been in the industry for more than 20 years, so it’s safe to say he knows a thing or two about good customer service…
Read Morealphabroder Back Up and Running After Malware Attack
After suffering a malware attack on its order processing and shipping systems, alphabroder announced that it is fully operational again for U.S. customers. The supplier said it has “no evidence that any customer data or account information was compromised or accessed by this malware”…
Read MoreNevada GOP Releases ‘Witch Hunt’ T-shirt, Tote Bags for Fundraising Push
In the latest edition of political parties and politicians using merchandise to take a direct shot at opponents, Nevada Republicans are looking to raise funds with a “Witch Hunt” T-shirt and tote bag. The design features cartoonish versions of four prominent Democrats riding broomsticks…
Read MoreReports: U.S. and China Trade Talks Near Breakthrough, But Depend on U.S. Dropping Tariffs
Following another round of talks between the U.S. and China in Washington, Chinese officials say that it hopes both sides can work together for a solution, but that a resolution would depend on the U.S. canceling tariffs. “China’s position, principle and goal for the China-U.S. trade negotiations has never changed,” Ministry of Commerce spokesman Gao…
Read MoreThe San Antonio Spurs’ Hispanic Heritage Merch Line Is a Perfect Celebration of Culture
The San Antonio Spurs are celebrating the Hispanic heritage that’s so deeply ingrained in their city’s culture with not only a theme night, but a huge merch line consisting of 22 different apparel items. The team dubbed the apparel line, which is called La Cultura, a “love letter to the culture that San Antonians call home”…
Read MoreAfter Merger, Office Supplies Wholesaler Essendant to Offer Promo Items Via Staples Promotional Products
In January of this year, Staples Inc. finalized its merger with Essendant via Sycamore Partners, its private equity owners. Essendant is a wholesale distributor of workplace and office products. Its customers are resellers such as office supply superstores, mail order companies, drug and grocery store chains and e-commerce businesses. We didn’t report on the merger…
Read MoreTravis Scott Topped the Charts and Bought Everyone a T-shirt to Celebrate
Rapper Travis Scott broke Lizzo’s six-week streak at the top of the Billboard Hot 100 chart with the debut of “Highest In The Room.” To celebrate, he’s buying everyone a T-shirt. The tee, which has “I paid for this in RAGE” on the front and “Highest in The Room, FOR PROMOTIONAL USE ONLY,” on the back, sold out quickly…
Read MoreWhy Wasn’t There Any WNBA Championship Gear for Sale?
The Washington Mystics defeated the Connecticut Sun to win the 2019 WNBA Finals this year, marking the 21-year-old franchise’s first title. Mystics fans could immediately commemorate the occasion by buying Mystics championship gear at the Entertainment and Sports Arena, but aside from that, championship hats, T-shirts and other merch was surprisingly hard to come by.…
Read Morealphabroder Suffers Malware Attack
alphabroder, Trevose, Pa., announced that it was the victim of a malware attack that interrupted its order processing and shipping capabilities. “To date, we have no evidence that any customer data or account information has been compromised or is accessible by this malware,” the company said in a statement via Twitter. “We are working with…
Read More