If you don’t know what success looks like, how will you recognize it? How will you know how close or how far away it is? Get very clear about what your specific goals are, and what your life will look like, sound like and feel like when you get there. We’re talking about your dreams…
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Would You Be Missed?
If you assigned your client to a new salesperson in a different organization, would you be missed? If not immediately, when? At what point does your client realize that you are the secret sauce? Don’t settle for the “great service” answer. Identify what about your service sets you apart from everyone else. Once you’ve identified…
Read MoreAn Onion is Heaven
I hear many people make excuses for postponing selling or giving presentations because they are concerned that they aren’t quite ready. Not being ready is a bad excuse for postponing success. The concern I often hear is that people don’t feel ready because they are worried their sales pitch or presentation won’t be perfect. Typically,…
Read MoreMy 5 Favorite Promotions of the Week
Because I didn’t get to blog last week, this post is more like my five favorite promotions of the last two weeks. Promotional products have been making major headlines this week, thanks to their uniqueness, and I wanted to showcase some of my favorites! Keep reading for my top five. 1. Doritos “Guardians of the…
Read MoreThe Ingredients of Success (Part 1 of a 10 Part Series)
Like a recipe for a great meal, successful people share certain traits that, when combined, create a life worth living. “Success” is a multifaceted word with different meanings to different folks. For some, it implies profit, prosperity or even popularity. Herein lies one of the problems for many people. They want to be successful, but…
Read MorePromotions With a Purpose
It isn’t very often that we have an opportunity to make the world a better place with our purchasing decisions, but we have found three companies that are enabling us to do just that. In the spirit of doing the right things, we are highlighting companies and products that give back to the community and…
Read MoreThe Importance of Online Feedback
Hardly a day goes by that I don’t receive a request for my feedback on a recent transaction, call, visit or inquiry. In some cases, I can’t even leave a web page until I tell them whether I want to provide feedback. It would be easy to assume that there are too many surveys, and…
Read MoreStop Trying to be Successful
We are all aiming for success. Success in our business. Success in our lives. One of the keys to accomplishing success is our commitment and the language we use. Some people have a low commitment to success, and it’s apparent in their language. For example, sometimes people will tell me that they are going to…
Read MoreMy 5 Favorite Promotions of the Week
The other day, I got lunch at this fast-casual, healthy restaurant in Philadelphia that I frequent often (because they have the best sweet potato hummus). On this particular visit, it was raining, so I paid extra attention to the paper bag the cashier handed me, as I realized this bag would not stand up well…
Read MoreDo You Have An Obsession for Customer Delight?
obsession noun 1. The state of being obsessed with someone or something: She cared for him with a devotion bordering on obsession. 2. An idea or thought that continually preoccupies or intrudes on a person’s mind: He was in the grip of an obsession he was powerless to resist. I know it sounds crazy, but…
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