Building New Business

As I look at Center City Philadelphia from my office window, it is clear something big is happening: Cranes are at work, hoisting materials to new high-rise buildings. From high-value commercial properties, mixed-use developments and hospitals to multi-family housing and luxury condominiums, there is more building and revitalizing going on in this city than in…

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What Do You Know About Buying Groups?

Question: What do you know about buying groups? Answer: There are variations of buying groups in our industry—from a couple of distributors banding together loosely to companies that offer other services and approaches. To answer this question fully, I went to Jamie Coggeshall, president of AIMastermind (AIM), a group that purely is a buying group.…

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Why You Should Avoid Vanity Metrics

Every business has metrics, but too many use vanity metrics that make them feel good about what is being done rather than providing insights to be better. For example, we’ve all suffered from the call center that is so focused on wrapping up the call rather than resolving the problem. Why? Because the more calls,…

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The No. 1 Reason You Aren’t Rich

There’s one reason why most people in our industry aren’t rich. At the end of the day, the business we are really in is the “know, like and trust” business. That’s right. Our real job as industry professionals is to get people to know us, like us and trust us. It’s true if we are…

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16 Spice Girls-inspired Promotional Products (Because Why Not?)

Maybe it’s just me, but when the news gets to be too much to bear, I tend to reminisce. I think about simpler times, like my childhood—Nickelodeon shows, yo-yos, saying “wazzup” for no reason and, of course, the Spice Girls. The Spice Girls were, and still are, my everything. I’ve seen them in concert twice,…

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