Why You Should Avoid Vanity Metrics

Every business has metrics, but too many use vanity metrics that make them feel good about what is being done rather than providing insights to be better. For example, we’ve all suffered from the call center that is so focused on wrapping up the call rather than resolving the problem. Why? Because the more calls,…

Read More
Uncategorized

Did You Miss the Pokemon Fad?

I was in San Francisco Aug. 14 (attending PPAI North American Leadership Conference) and watched as nearly everyone seemed to be playing “Pokemon Go.” I was in San Francisco this weekend and other than a few young boys, I saw hardly anyone playing “Pokemon Go”. This isn’t because I wasn’t paying attention. In fact, it…

Read More
Uncategorized

The Importance of Empowering Users

Research has shown that the right promotional products can elevate your prospective customers’ opinions of your products. However, selecting the right gift isn’t always easy. Balancing desired outcomes, messaging, branding and costs can be a nightmare. Successful promotional products are not only relevant to your brands, but also to your customers. Your ultimate goal is…

Read More
Uncategorized