Reframing customer service as an act of love – genuine concern for another person’s well-being – transforms both your experience and your customers’.
Read MoreEverything Is Customer Service: Start With Love
Editorial Type: Tips and Tools
How Print Shops Can Sell More Using Buyer Intent Data Today
Instead of treating every company as an equally valuable prospect, print shops can look for signals that suggest a business is actively researching products or considering a purchase.
Read MoreTips & Cautions for Laser Engraving Tech Accessories
Discover what types of tech products are suitable for laser engraving, the differences in laser machines and best practices for production.
Read MoreThe Plant Is Full, Sales Are Up & You’re Still Underperforming
Even when every department is doing its job, the company can still be in a deficit relative to achieving its overall goals.
Read MoreThe Print Sales Metrics Most Shops Never Track but Should
Revenue matters, but revenue alone cannot tell you whether your sales process is healthy.
Read MoreEscaping the Commodity Trap Through Substrate Innovation
It is about using the physical nature of our medium to do the heavy lifting that a standard CMYK file cannot do on its own.
Read More5 OSHA Compliance Priorities for Wide-Format Print Providers
Gary Jones, vice president of Environmental, Health, and Safety Affairs for PRINTING United Alliance, outlined recurring risks and practical steps print service providers can take to address them.
Read MoreYou’re Not Pricing Wrong. You’re Not Pricing at All
When you estimate a job, you’re building a run plan and establishing the estimated hours by cost center.
Read More3 Trends for Decorators To Watch in Promo Hard Goods
For apparel decorators looking to diversify, branching out into hard goods is a smart move, whether it means pairing name-brand drinkware with an embroidered quarter-zip in a new hire kit or adding name badges and lanyards to an employee uniforming program
Read MoreAvoid Headaches From Marking Items as ‘Billable’ in QuickBooks
Billable expenses should not be used in our industry, except in unusual circumstances.
Read More