Question: Why can’t I email out of my QuickBooks Premier 2013 anymore?
Answer: “Software sunset.” Intuit, the company that owns QuickBooks, like other software providers, continually upgrades and improves its products. And, from time to time, it stops supporting the older software in favor of the more recent versions.
The QuickBooks products have been evolving on a regular three-year interval. As of May 31, 2016, its 2013 products no longer are supported. When this happens, some functions, like emailing orders out of QuickBooks or QuickBooks Payroll, are lost.
This does not mean you lose the software, but if you have problems, QuickBooks Support is not available. And be warned, even if you have no problems now, “unsupported software” at any time can err and all your data may then lost, as the provider is no longer providing support.
QuickBooks Premier is very reasonably priced, especially if you find a good reseller. And I recommend upgrading your software every three years before your version “sunsets.” Your order and accounting history are too valuable to put at risk, and this is a small price of “insurance” to pay.
QuickBooks Premier and Enterprise can be modified to better serve ad specialty distributors. Harriet Gatter is a QuickBooks ProAdvisor, a former accounting professor and a former ad specialty distributor. She advises ad specialty distributors to use QuickBooks Premier and Enterprise, often in conjunction with other industry-specific software, to manage the complexities of the ad specialty business, with the results being time saved, errors eliminated and an overall accurate accounting of your business. Contact her at [email protected]
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