If we’re paying for results, should we overlook the details of the overall experience? Call me greedy, but I want both. Here are 3 ways to give customers the whole package.
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Tag: Apology
The “S” Word
I recently had to apologize to a friend that lives, oh, some 80,000 miles away … in the West African country of Coté d’Ivoire, to be exact. He’d (I figured you’d want to know who it was) done something I thought was unjust … and well, I let him have it (via e-mail, of course). However, after having had a week or so to reflect on my response to my Ivorian friend’s unjust deed, I sent him yet another e-mail—this time, expressing my sorrow for the things I’d previously written. Thankfully, he accepted my apology, and in his best “Frenglish,” wrote back: “Today is
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