Goofus and Gallant … A Tale of Two Businesses

Some of you may recall the classic characters Goofus and Gallant from Highlights Magazine for Children. As you might guess, Goofus did things wrong … and Gallant, as the name implies, was gallant and did things right.

In doing some research on this, I learned that the Goofus and Gallant feature never offers direct lessons or shows consequences. Highlights CEO Garry Cleveland Myers III notes, “It simply shows a wrong way and a right way of doing things, that’s all.”

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VIZIO TV – A Textbook Illustration of Bad Customer Service!

Many business success stories are built on uncompromising customer satisfaction. Here’s a good story about what happens when a company offers bad customer service.

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