LinkedIn has added a new “click” feature that enables you to very easily “endorse” people for their expertise in the skill areas listed on their LinkedIn profile. A recent article from Social Media Examiner talks about this new feature and offers 6 Tips for Using the LinkedIn New Endorsements. Endorsements has been met with mixed reviews. But it does set the stage for additional dialogue on how social media connections turn into actual business relationships?
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Vizio TV, Hilton, Carbonite and the Power of Social Media
In a recent article, I shared a personal story about what appeared to be uncaring customer service from VIZIO TV. I’d like to update you on the positive way this ended and add to the discussion on the importance of quality customer service.
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