The New England Promotional Products Association has recognized Hub Pen, Braintree, Mass., with its 2008 Best Customer Service award.
The award was presented on December 4, 2008 to Michael Fleming of Hub Pen during NEPPA’s annual holiday extravaganza aboard the cruise ship Boston Odyssey. “It was a great evening,” said Fleming. “Our customer service group works so hard all year. It was an opportunity for them to receive some well-deserved applause.”
Hub Pen Company was founded in 1954 in Boston by Frank Fleming, taking its name from the famous Oliver Wendell Holmes quote describing Boston as the “hub of the universe.” Today, Hub Pen employs 190 people, and continues under the management of the Fleming family. Joseph Fleming, Hub Pen’s president, stated the company goals simply as functionality and customer service.
“The first and foremost job at Hub is achieving functionality of our writing instruments,” said Fleming, son of the founder. “It seems like a simple task, but when customers order from Hub Pen, they expect and receive a product that provides effortless writing quality and solid structure. And because the imprint is as important as the pen, we strive to provide spectacular imprints for each customer and job.”
Bob McGaughey, Hub Pen’s customer service manager, takes his responsibility seriously. “We know that our continued success depends on how we treat our customers, and a large portion of our success comes from our knowledgeable customer service reps,” he said. “Our intention is to delight customers with every order.”
“At Hub, we don’t measure products in terms of expensive marketing campaigns or high prices,” continued Fleming. “Our products work because they provide something spectacular for our customers. Our goal is to ensure that our customers really enjoy writing with Hub pens.”
For more information, visit www.hubpen.com.
