AIA Corporation (AIA), Neenah, Wisc., announced today the appointment of Antony “Tony” West as the company’s new vice president of operations.
In this new role for AIA, West will lead all aspects of customer experience for AIA owners and OfficeZilla dealers (a subsidiary of AIA Corporation). He will also be responsible for creating efficient processes to streamline and simplify how business owners access and use AIA’s technology and tools, enabling owners and dealers to accomplish more in less time, and giving them the freedom to do what they do best: grow their businesses.
West brings nearly 20 years of experience working in operational excellence, processing analysis and improvement. He spent the past eight years with ThedaCare, where he developed and implemented organizational excellence principles, systems and tools for a major health care system in Wisconsin.
“Tony is a process guy and a hands-on problem solver who works to create lasting and impactful change,” said Matt Gresge, CEO of AIA Corporation. “When it comes to Tony’s experience, I was struck by the parallels between his work at ThedaCare and what we do at AIA. The hospital-physician-patient dynamic is not unlike how AIA supports AIA owners, OfficeZilla dealers and their end customers. At the end of the day, it’s all about finding the best way to work together to help our owners and dealers succeed as independent business owners—Tony is the perfect addition to our leadership team to manage this process.”
In addition to process analysis and improvement, West is skilled in coaching and leadership development and training.
For more information on AIA, visit www.aiacommunity.com.
