When Yale University Printing and Publishing Services (YPPS) launched its Web-to-print system in August, it was an immediate hit with customers. Hundreds of jobs came in through the Print ePS MarketDirect StoreFront system from customers who had previously been emailing their files because the old system was simply not user-friendly.
“It’s made us more efficient for sure,” says Lisa Scott, senior director of Creative and Logistics Services. “And it’s definitely improved our customer experience because the interface is much easier. It’s an online shopping portal.”
Making it simpler to work with the in-plant is just one of the positive changes YPPS has made over the past few years. New equipment, staff, and services are expanding the 40-employee in-plant’s value on campus.
With more than $8.7 million in annual revenue, which includes about $750,000 in external sales, YPPS is the country’s fourth largest university in-plant, according to IPI’s annual ranking. But while business is running smoothly today, the past few years have been a bit rougher for the New Haven, Connecticut, operation.
Read this full article on In-Plant Impressions, a publication of PRINTING United Alliance, ASI’s strategic partner.
