Great educational sessions are such a good use of time but bad ones are a huge waste of time. We’ve all been in educational sessions only to realize five minutes into the session the content was misrepresented, or the speaker is horrible.
Read MoreAuthor: Dale Denham
Gadgets for Good Geeks
It’s that time of year again, you’ve got to buy a gadget for your favorite geek or risk not getting support for another year. This year, we’ve got lots of great gifts for geeks to consider. There are far more than I could cover so I’m only sharing what I’m either using or wishing I was using and why. Please help everyone by carrying on the conversation in the comments and adding the gadget you crave or favor the most.
Read MoreBenefits of Being Loyal
Unexpectedly, I received an email from Delta “Re: Recognition of your recent travel on Delta”. The letter said: “On behalf of Delta Air Lines, I would like to offer my sincere apology for the multiple flight disruptions you experienced.” The entire letter was incredibly well done.
Read More5 Lessons from a #Socialmedia #Fail
Recently, I started investigating video conferencing systems for meetings with more than 10 video participants and the ability to call into a number from a phone line if you aren’t near a computer. PPAI board member Rod Brown pointed me in the direction of FuzeBox video conferencing. I also found BlueJeans video conferencing in my own searching.
Read More3 Reasons You Want to Upgrade to Windows 8.1 This Week
Microsoft Windows 8.1 update will be released this week. For those of you on Windows 8, you’ll want to download the free update. Here is why …
Read MorePlease Like Me! :)
I have never, to my knowledge, walked up to anyone and said, “Will you please like me?” And never, ever, did I walk up to a complete stranger and try to bribe them to like me.
Read MoreTinkering with Toilet Seats
Continuous improvement has been a part of my thinking since I was a kid. Continuous improvement can make a huge difference to your ability to be successful as well as just making your day more enjoyable.
Read More“Another Survey? Really? Imagine My Surprise…”
I, like you, am tired of getting surveyed after every purchase, trip and transaction that I make. So when Geiger decided to add a survey to our customer experience, I was cautious about the overall value, especially given how much work it would take to implement the survey in a meaningful way.
Read MoreStill Product Pushers After All These Years
Here I go again. After all, I could have titled this “Are You Really a Promotional Consultant?,” but where is the fun in that?
Read MoreFocus on the Customer Experience
Not too long ago, I read a book based on a recommendation of a good friend called The Experience Economy. This book is NOT about technology, it’s about experience. So even if you hate technology, this post is relevant to you.
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