This weekend, I was going outdoors, and knew it was going to be hot. I decided to take a large amount of water with me, so I went into my cabinet to grab the biggest drink container I could find. What I found impressed me. I found my 32 oz. sports bottle from Doylestown Rock…
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I was at my friend’s house recently to work on a project with him. I had only been there a short time when he proudly showed me his new promotional product mug. My first reaction was “did you buy it from Geiger?” He quickly reminded me that he asked if he should, but when he…
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This is the fourth annual list of #Online18 most influential people in the industry. Each year, I tweak the approach and attempt to identify at least one-third new influencers. This year, that was tougher than ever, as so many people on the 2016 list are still delivering great engagement. Engagement is the primary driver of…
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If you assigned your client to a new salesperson in a different organization, would you be missed? If not immediately, when? At what point does your client realize that you are the secret sauce? Don’t settle for the “great service” answer. Identify what about your service sets you apart from everyone else. Once you’ve identified…
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Hardly a day goes by that I don’t receive a request for my feedback on a recent transaction, call, visit or inquiry. In some cases, I can’t even leave a web page until I tell them whether I want to provide feedback. It would be easy to assume that there are too many surveys, and…
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I was playing poker with some friends recently, and we began to discuss raising our children. (Yes, I realize that is not what you are supposed to talk about while playing poker.) We began to talk about our different parenting strategies and helping our children turn into good adults. My mother always told people who…
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A blog is one of the simplest and most useful ways to promote your business online. Consistent blogging can be worth far more than most comparable investments of your time to promote your business online. Here are five reasons you should be blogging, along with several ideas of what you can be blogging about. 1.…
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If you had to increase your prices 20 percent tomorrow, how would your customers react? After you absorbed unflattering comments and disappointment, your customers would buy fewer products, if they bought any at all. Beyond our industry, consider what we buy every day: clothing, footwear, housewares, electronics and so on. How would you feel the…
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Let’s start with a verifiable fact. Everyone hates their ERP (Enterprise Resource Planning) system. Yes, a few of you will say your ERP is great, wonderful, etc. However, you are wrong, or at least using “alternative facts.” I hate my ERP system, and yet I realize that my ERP is actually great. I just want…
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Last year at PPAI Women’s Leadership Conference, I facilitated a session titled “Emerging Technology Trends,” which I also facilitated at the PPAI Expo this year. In this session, I covered the rise of bots, and how they improve our personal lives. I then went on to point out how bots will impact business. It’s a…
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