How do you respond to “no” in your business pursuits? Let me share a short story about a “no” that that I recently experienced. I found out late one afternoon that I needed to get to suburban Charlotte for a week. I immediately got online to book my favorite hotel, but the website said there…
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As the PPAI Expo in Las Vegas came to a close, and we hopped on planes and returned to normalcy, it was easy to look back and feel overwhelmed by an event that offered so much. Along with dozens of meetings and seminars, we flocked to Vegas primarily to see the latest and greatest products—and…
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Question: I have created a duplicate customer in QuickBooks that has a slightly different name. How do I combine them into one customer account? Answer: Go to “customers” > “customer center.” Highlight the customer name you want to change, right click on it and click “Edit Customer: Job.” Change the customer name to match the…
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Do your customers want the latest, trendiest, most-newsworthy promotional product? Or do they want to achieve a specific business objective? Or do they want to look like the coolest, hippest, most savvy and in-touch, worldly executive to their associates? Knowing what your clients want is the key to your success. Your value proposition should be…
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Your clients only buy what you make them feel. Describe how your clients feel after they’ve just entrusted their brands, their projects and their reputations to you. You see, people don’t buy what you do or what you sell. They buy how it (the relational and transactional experience with you) makes them feel. Do they feel…
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Let’s start with a verifiable fact. Everyone hates their ERP (Enterprise Resource Planning) system. Yes, a few of you will say your ERP is great, wonderful, etc. However, you are wrong, or at least using “alternative facts.” I hate my ERP system, and yet I realize that my ERP is actually great. I just want…
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Question: Is there a way to view my profit by type of customer? Answer: QuickBooks has a function within it to allow segmenting your business in reports. It is called “classes.” You can create a set of classes, which you enter into QuickBooks and apply to customers, vendors or other categories. For instance, you can…
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Are you ready? Ready to make 2017 your best year ever? Here are seven steps to make it happen. 1. Identify a Big Goal for Your Business. I recommend setting a big sales goal for three to five years out. Identify a specific sales goal and a specific deadline. Then, write it down and read…
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Question: I called Intuit/QuickBooks support and was told something that I know is not the way we do business. How can that happen? Answer: We have a complex and unique business. We do not fit typical business models, and it is confusing to many bookkeepers, CPA’s and, yes, even QuickBooks support on occasion. Recently, a…
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If you haven’t started with home automation yet, now is the time. Even if you have, now is the time to add one more thing: Amazon Echo Dot, better known as Alexa. On its own, Amazon Echo Dot ($50) is a great deal. It plays music (although only loud enough for one room), creates shopping…
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