VIZIO TV – A Textbook Illustration of Bad Customer Service!

Many business success stories are built on uncompromising customer satisfaction. Here’s a good story about what happens when a company offers bad customer service.

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Supplier Excellence Awards Finalists

THE EDITORS AT Promo Marketing are thrilled to announce this year’s finalists for the 2011 Supplier Excellence Awards. With so many great suppliers on the semifinalist list, it was tough deciding who in the industry is top in any given category. So this year, we put the decision making in your hands, dear distributors. We…

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Excerpts from Education at PPAI Vegas, Part 2

Below is part two of my thoughts and notes from the education sessions I attended Tuesday at The PPAI Expo Las Vegas. Tomorrow I’ll be posting my third and final set of notes on the sessions.

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SnugZ USA Names New Chief Operating Officer

Salt Lake City-based SnugZ USA announced the appointment of Rosanne Riddle to the role of chief operating officer. Riddle will be responsible for the operational leadership of SnugZ USA’s sales, marketing, accounting, fulfillment and IT operations. Rosanne Riddle most recently served as vice president of finance for SnugZ USA.

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Making it Personal

Modern man is a delicate creature. A too-bright sun, an office full of too-dry air, or even a tiny fleck of errant cream cheese on a tie can ruin a morning to the point no amount of lattes or New York Times op-eds can fix.

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