Smell That? It’s the Scent of Higher Direct Mail Response Rates

Our sense of smell is the most emotionally powerful sense, even above sight and sound. That’s because scent is processed in the limbic system; the part of the brain responsible for memory, emotions, and behavior. This neurological connection is why we react so strongly to fragrance and why it can make such a compelling impact in direct mail.

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Leaders Who Listen

How can the CEO (or anyone for that matter) address issues unless they are made aware of them? Conversely, how can team members be expected to express questions and concerns openly, honestly and respectfully if their feedback is met with objections, defensiveness or worse? What to do?

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