Industry supplier Chocolate Inn, Freeport, N.Y., experienced power outages and the loss of its phone systems during Hurricane Irene last month and in the weeks that followed. Company president David Miller sent the following letter to Promo Marketing regarding the company’s status.
CHOCOLATE INN: Committed to Serving Our Distributor Customers
For the past 30 years, Chocolate Inn Ltd. (“Chocolate Inn”) has prided ourselves on an unwavering passion for the promotional products industry. We have a commitment to servicing our customers, to providing top quality products, and to ensuring that our distributor partners receive the support and care from our entire organization that helps drive their success. In recognition of our dedication to superior customer service, we have been fortunate to receive industry awards and accolades, including: PPAI Supplier Award of Merit, Promo Marketing Supplier Excellence Award, Counselor Magazine Distributor’s Choice Award, “A+” SAGE supplier, “5-Star” ASI Supplier recognition, and many more.
This summer, a massive storm, Hurricane Irene, pummeled Long Island. As our headquarters are located on the South Shore of Long Island—in a low lying area—we faced severe facility flooding and the complete shutdown of our power and phone systems. While facility power, thanks to Long Island Power Authority (LIPA), was promptly restored, our Verizon phone system continued to face lingering service outages in the aftermath of the storm, which was finally restored this past weekend.
As an organization which prides itself on customer service, the ongoing phone problems temporarily impacted our ability to provide our customary top-notch customer service to our distributor customers. We thank the Chocolate Inn team for pushing through these challenges, however, we do recognize the difficulty that you, our customer, had in receiving information on a timely basis.
We want to thank you for your continued support during this temporary aberration, as we worked day-and-night to get our business systems back to our customary levels.
We look forward to a successful holiday season and to many years of continued partnership.
Best regards,
David Miller
