In 2007, TSC Apparel, based in Cincinnati, launched its first satisfaction guarantee, promising exceptional service in the areas of accuracy, inventory, shipping and delivery. In the tough economic environment this year, TSC Apparel decided to relaunch its original guarantee with an added fifth element–superior service. By promising superior service, TSC Apparel said it will address any distributor issue within 10 minutes or credit $100 to the distributor’s account.
To support this guarantee, TSC Apparel has continued building its customer-service and sales departments, adding several new sales representatives both in the office and in the field. In addition, the company has more than doubled its outbound sales department in the last year. The company said the response has been outstanding, allowing TSC Apparel to grow its customer base to record numbers, as well as ending 2008 with historic sales levels.
About TSC Apparel
TSC Apparel is a major national wholesale distributor of name-brand imprintable activewear, stocking and sourcing more than 40 brands and 1,800 styles of tees, fleece, headwear, sport shirts, outerwear and accessories from locations in Cincinnati, Atlanta and Los Angeles.
For more information on TSC Apparel, visit www.tscapparel.com.
