I’m learning quite a bit about dependency and how that relates to our business lives in addition to our personal lives. My ankle fusion surgery has forced me to be completely dependent on others and I’m taking a fresh look at the concept of being so reliant.
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Some may be thinking they can’t take time off … and I get that. I am as driven as they come, but getting refreshed is important. In this rant, I’m going to encourage you to take a break.
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In a recent article, I shared a personal story about what appeared to be uncaring customer service from VIZIO TV. I’d like to update you on the positive way this ended and add to the discussion on the importance of quality customer service.
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Many business success stories are built on uncompromising customer satisfaction. Here’s a good story about what happens when a company offers bad customer service.
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Someone brought an article to my attention that I wrote a couple years ago. For years I presented this content in seminars at industry events around the country, but now it’s online for you to enjoy.
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There are few topics in our industry that stimulate more lively discussion then trade shows. Are there too many? What do you really get out of them? What will you miss if you don’t go? And the question that seems to be hotly debated recently… should industry trade shows allow hosted end-users to attend?
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Change is something that many of us have a hard time with. And times they are a changing for our industry. In fact, I truly believe the way our industry operates now is fast becoming obsolete. That may sound harsh, but please hear me out.
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We have all heard about the Consumer Product Safety Improvement Act (CPSIA). And up to now, as distributors, we have been relatively insulated to the developing changes that suppliers have had to follow closely and adapt to be compliant. That is all ending now.
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Lately, I’ve been pondering the changing world we live in. In reflecting on this topic, a concept one of the most forward-thinking people I know, Charley Johnson, shared a while ago came to mind.
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News of the serious economic challenges of many states across the country is not just hearsay any longer. From the East to the West Coast, the nightly news is dominated by reports chronicling state and local governments struggles in dealing with significant budget shortfalls.
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