Lessons from an Auto Repair Shop

Four years ago, we brought our car into a neighborhood mechanic’s business. It looked pretty typical from the outside—two bays, cinder block building and a NAPA sign and display or two inside. Cliff, the owner, had just moved back to Michigan and had the entrepreneurial spirit.

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Are You Selling What They Are Buying?

You must remember this: Your customer is not buying a promotional product. They are buying the benefits that promotional products deliver. They are buying the thrill of sharing their company’s brand, image and stories with their audiences. They are buying a gift that will share their values and promises with people they want to have a deeper and stronger relationship with.

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They Want to Love You

It’s easy in sales to fall into a bit of a battle-worn mindset. Salespeople face rejection, get stood-up, are misunderstood, get taken advantage of, are shopped, make the sale and then don’t get paid—or get paid way beyond terms. It’s amazing that more individuals in sales don’t suffer from post-traumatic stress disorder. Or maybe we do.

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