Are You Doing All You Can?

Sales reps often mistake silence as a sign of satisfaction. But when reps stop innovating, customers will find someone who won’t.

Leaders Who Listen

How can the CEO (or anyone for that matter) address issues unless they are made aware of them? Conversely, how can team members be expected to express questions and concerns openly, honestly and respectfully if their feedback is met with objections, defensiveness or worse? What to do?