As a print reseller, your reputation rides on every order that ships. A color mismatch here, a registration issue there, an unexplained delay. These aren’t just quality problems. They’re relationship problems because you are working with a print vendor you cannot trust. That’s why choosing a print vendor with ISO 9001:2015 certification matters.
What Is ISO 9001 Certification?
ISO 9001 is an internationally recognized quality management standard developed by the International Organization for Standardization. It establishes a framework for consistent processes, continuous improvement and customer satisfaction. Think of it as a roadmap that ensures organizations deliver reliable, high-quality products and services every time.
The 2015 version (the current standard) emphasizes risk-based thinking, leadership engagement and a process approach that touches every corner of an organization. It’s not industry-specific, which is why you’ll find ISO 9001-certified companies in manufacturing, healthcare, technology and, yes, printing.
The Path to Certification Isn’t Easy
Earning ISO 9001 certification requires commitment. Organizations must document their quality management system (QMS), demonstrating how they control processes from customer inquiry through final delivery. This includes defining roles and responsibilities, establishing quality objectives, implementing preventive measures and creating mechanisms for continuous improvement.
Before certification is issued, an accredited third-party auditor conducts a rigorous assessment, examining everything from equipment calibration and employee training to complaint handling and corrective action procedures. If deficiencies are found, they must be corrected before certification is granted.
Certification isn’t a one-and-done achievement. Maintaining it requires ongoing surveillance audits and full recertification every three years. Our Anderson plant has been ISO 9001:2015 certified for the past 24 years.
Why This Matters to You as a Reseller
When you partner with an ISO 9001-certified printer, you’re working with a vendor that has proven its dedication to quality through independent verification. Here’s what that means for your business:
Consistency: ISO-certified facilities follow standardized processes, so your reorders match original specifications every time. No surprises, no variations.
Reliability: ISO-certified organizations track metrics, identify problems early and implement corrective actions quickly. Fewer defects mean fewer headaches for you and your customers.
Accountability: When issues do arise, ISO-certified companies have documented procedures for resolution. At ISO 9001:2015-certified vendors, you won’t get finger-pointing (at least, you aren’t supposed to!).
Risk reduction: ISO certification demonstrates financial stability and operational maturity. You’re less likely to face supply chain disruptions or quality failures that could damage your reputation.
Competitive advantage: Many Fortune 500 companies and government agencies require suppliers to hold ISO certification. Partnering with certified vendors opens doors to larger opportunities.
The Bottom Line
Print resellers juggle countless details daily. Choosing an ISO 9001-certified partner means one less thing to worry about. You can confidently promise your clients quality, consistency, and reliability because that’s what ISO 9001 certification is all about.
Will Prettyman is General Manager of Wise’s Labels Plant in Anderson, SC. Wise manufacturers industrial/prime labels and tags, traditional forms, and digitally printed products and services for resale only. For more information, visit www.wbf.com or email Will at [email protected].
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