Clearwater, Florida-based BIC Graphic North America is extending its customer service hours to 24 hours a day for all weekdays to provide better, more convenient access to live customer service representatives. The extended hours will be effective January 1, 2011.
In addition, BIC Graphic still offers Interactive Voice Response dial-in access for simple requests such as order status or to request sales materials. Distributors can also e-mail or fax customer service directly as well.
All contact information is detailed in the 2011 Distributor Reference Guide being mailed with catalogs in mid-December.
“This is just one more way BIC Graphic is improving customer service and making it easier for our distributors to do business with us,” said Quenten Wentworth, vice president and general manager for Norwood & BIC Graphic North America. “By extending customer service hours, in addition to the other phone and online ways to access order information, catalog requests, etc; we are offering our customers options. They can access BIC or their order information however they choose–however it is most convenient to them.”
About BIC Advertising & Promotional Products
Established in July 2009, BIC Advertising & Promotional Products is a leading global supplier of a wide range of custom imprinted products to the advertising and promotional products industry. In the United States BIC APP operates under the BIC Graphic USA and Norwood Promotional Products trade names.
About Norwood Promotional Products
Norwood Promotional Products is an industry leading supplier of imprinted promotional products. The company offers nearly 5,000 products and is a market leader in several of the industry’s major product categories.
For more information about Norwood Promotional Products visit www.norwood.com or www.norwoodcanada.com.
About BIC Graphic USA
A division of BIC USA Inc., established in 1969 under the name BIC Special Markets Division. BIC Graphic USA is a leading supplier of a wide variety of high quality, innovative custom-imprinted writing instruments and complementary products.
For more information on BIC Graphic USA, visit www.bicgraphic.com.
