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Editorial Type: Columns/Opinions

Where Did All These Sub-Customers Come From?

September 11, 2026September 11, 2026 Harriet Gatter

When you migrate from QuickBooks Desktop into QuickBooks Online and you are using jobs in Desktop, all of the jobs will come into QBO as sub-customers. And worse: All the jobs will be open, even if they’ve actually been closed. 

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Uncategorized

Escaping the Commodity Trap Through Substrate Innovation

It is about using the physical nature of our medium to do the heavy lifting that a standard CMYK file cannot do on its own.

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The Label That Can’t Fail: Selling Healthcare Labels for Labs & Beyond

September 9, 2026September 9, 2026 Will Prettyman

Because the stakes are that high, the customers who need these labels don’t shop on price. They shop for a partner who can guarantee the label performs.

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Homepage NewsLabels, will prettyman

Direct Mail Works. Yes, Even on Me

If you can get someone who analyzes direct mail for a living to stop, open, unfold, scan or save a piece, you are doing something right.

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Dolly Parton: Print and Mail Superstar

Dolly Parton was a lot of things: music icon, songwriter, actor, businesswoman, philanthropist and, yes, a print-and-mail superstar too.

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You’re Not Pricing Wrong. You’re Not Pricing at All

When you estimate a job, you’re building a run plan and establishing the estimated hours by cost center.

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Preserving Institutional Knowledge: What Print Businesses Are Losing

As experienced employees retire, change roles, or leave a company, print businesses have to grapple with knowledge transfer, and in many cases, they don’t realize what expertise is at risk until it’s already walking out the door.

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Everything Is Customer Service: Effective Communication Is About What’s Understood, Not Said

The best communication methods focus on conveying one simple idea and serving recipients – not the sender.

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Avoid Headaches From Marking Items as ‘Billable’ in QuickBooks

August 28, 2026August 28, 2026 Harriet Gatter

Billable expenses should not be used in our industry, except in unusual circumstances.

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Homepage NewsAccounting, gatter

What Happens After the Mistake?

What happens after the mistake tells you a lot about the leadership and culture of an organization.

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