Here We Go Again…

Some topics never really go away. Like “the wave” in a stadium, an issue comes around… there is a lot of standing up, screaming, arm waving, then it passes by just as quickly as it came. The topic making the rounds is the current challenge to the longstanding supplier-distributor relationship model our industry is accustomed to.

Read More

A Supplier Loses It!

We all have our breaking points in our personal and business lives. A supplier recently did get mad at me and was not controlled in responding. The experience got me thinking about different approaches to handling business situations. 

Read More

Why the Heck Did You Dispute that Credit Card Charge?

After noticing a discrepancy in my credit card batch total, I called my credit card merchant and was informed that one of my customers who had placed a $500 order for mugs disputed the credit card charge! Distributors, has this ever happened to you?

Read More