Mark Zuckerberg is Watching

The FTC has ruled that third-party companies can search for information about you on social networks, and save anything they find for seven years. What does that mean for people and for business?

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Who’s That in the Buyer’s Chair? 4 Generations in the Workplace

For the first time ever, four separate generations in the buying chairs change how your customers communicate, how they buy, why they buy and how they want you to interact with them.

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VIZIO TV – A Textbook Illustration of Bad Customer Service!

Many business success stories are built on uncompromising customer satisfaction. Here’s a good story about what happens when a company offers bad customer service.

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Are You in the Top 2% Who Are Creating a Compelling Reason for Buyers to Meet With You?

What’s the biggest challenge facing salespeople these days? We hear it all the time—setting up an initial meeting with a prospective client is getting tougher and tougher.

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Do Women in Promotional Products Sales Have a Selling Advantage?

Last week I had the pleasure of presenting at PROMOTIONS EAST in Atlantic City. One of the sessions I facilitated was “The Women’s Selling Advantage.” I believe women have several distinct advantages that put them in an enviable position in the promotional products industry.

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Don’t Lose Site of Classic Business Building Strategies!

Someone brought an article to my attention that I wrote a couple years ago. For years I presented this content in seminars at industry events around the country, but now it’s online for you to enjoy.

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