Many business success stories are built on uncompromising customer satisfaction. Here’s a good story about what happens when a company offers bad customer service.
Read MoreVIZIO TV – A Textbook Illustration of Bad Customer Service!
Tag: Customer
Product Safety: Are We Missing The Point?
While some may wish it were so, product safety is not going away.
Read MoreAre Your Customers Asking For Discounts?
In today’s ever-changing economy, your customers may have more budget concerns. You may be asked to discount your price. What should you do?
Read MoreWhy Do Customers Need You?
Why do your customers need you? How do you answer that question? If your customers don’t need you, you’re not relevant.
Read MoreAt Least Someone Is Hiring
I haven’t checked out Mike’s blog yet to see what fact he has chosen to publicize about me. I’m thinking it’s either about sparkling water or teddy bears (and if not, don’t ask).In any case, here are a couple of more late-breaking headlines. In a world of downsizing and layoffs, at least someone is finding…
Read MoreBig 5-0 Coming For Bursel
Bursel Promotional Products Manufacturer, a Montreal Quebec based firm, will be celebrating its 50th anniversary in 2009. Bursel, under the leadership of its president Raymond Brodeur, has grown from a one-man operation into a large, viable entity employing close to 100 people. To celebrate its anniversary, Bursel is launching its new Web site in the first quarter of 2009.
McIntosh Promoted at Many Mini Toys
Many Mini Toys, based in Jericho, N.Y., announced the promotion of Lauren McIntosh to customer service supervisor. McIntosh joined The WOW Line in January 2006 as a customer service representative and her contributions have been a key component
Has the Recession Arrived?
Whichever candidate comes out on top of the electoral college today, (and not the popular vote) he may just be inheriting a full-blown recession in addition to two wars and several other national security issues. According to the National Association for Business as reported in BusinessWeek, demand—as in supply and demand—is on the downturn for the first time since 2001. And that might just be the one defining factor when taking in the current economic reality:
From BusinessWeek:
“U.S. business conditions worsened in the third quarter and are likely to deteriorate further, according to an industry study released Monday.
The National Association
Selco Introduces True North Compass Collection
The Selco Companies, based in Tulsa, Okla., announced the introduction of its True North Compass Collection. The collection contains a variety of wooden, boxed desk compasses that have proven popular for a variety of promotional programs. Mentioned programs include corporate training, mergers and acquisitions, travel incentives, and new product launches. The compasses come with imprinting and engraving options.
About the Selco Companies:
As a manufacturer and supplier of custom imprinted and die-struck medallion watches, clocks, compasses and high-tech products, Selco products are available internationally through promotional products distributors. The company was established in 1935.
For more information on The Selco Companies, visit www.selcocompanies.com
What Is The Secret Ingredient for Marketing & Sales Integration?
In almost 20 years of working in both marketing and sales roles, I’m consistently perplexed by the cross-departmental relationships between marketing and sales teams. Recently, I’ve been working with a number of companies to learn more about the key factors involved in integrating marketing and sales and producing increased sales revenue and ROI.
It has become clear to me that the secret lies in training both your marketing and sales teams to truly listen to your customers. This allows you to better understand your customer, their needs and the solutions and/or experiences they are looking for. Armed with this valuable information, you will be